Our Policy | Service Guarantee

Service Guarantee

All of our services are backed up by our 100% satisfaction guarantee. We stand by this service guarantee and offer it because we are so confident that you will be completely satisfied with our friendly technical support team and the services we offer. What other company would offer you such a hassle-free, confident solution to your Macintosh and PC needs? Just let us know how we can help...

Reliable Technology Services guarantees work on two levels:

• If we are unable to fix one of the problems, any time spent exclusively working on that specific problem will not be billed.
• If the specific problem you have us fix returns within 7 days, we will fix it FREE of charge. DO NOT TRY TO FIX YOUR SELF OR CALL A COMPETITOR! If you do, this will void our 7 day warranty policy.

Scheduling In-Home/Office Service

Standard service hours are Monday-Sunday, 9 am - 8 pm Pacific-Time. Additional charges may apply on holidays/holiday weekends, rapid response services or service outside of standard installation hours.

An Adult Must Be Present At Residences or Business: For on-site services, a person of at least 18 years of age must be present during the entire time period services are provided. IF THE RELIABLE TECHNOLOGY SERVICES TECHNICTION ARRIVES AT THE SCHEDULED SERVICE TIME AND NO ADULT IS PRESENT, SERVICES MAY BE DENIED AND A $95.00 CANCELLATION CHARGE WILL BE ASSESSED.

Services/Goods Keeping

When Customers authorize Reliable Technology Services to perform repair and/or upgrade service on their computers systems, they should assume all liability and responsibility caused by any service. Customers should also understand the following may occur: Any upgrade, repair and/or service may void the original manufacturer's warranty.

• Reliable Technology Services is not responsible for any software issues.
• Reliable Technology Services is responsible of keeping Client’s goods for maximum of 30 days. After 7 days of notification of completion of work, a $5 charge, per day will apply as a storage fee until computer/parts are picked up, this applies for a maximum of 60 days. Should the client not respond and take delivery of the goods, Reliable Technology Services may dispose of the goods at no responsibility due to above after the 60 day storage period. This includes Hardware, Software and/or Data.
• If customer has a service, repair and/or upgrade balance due or is unpaid, the serviced computer(s) and/or parts shall become the property of Reliable Technology Services after the 60 days unless balance and storage fees are paid in full.
• Reliable Technology Services does not guarantee the integrity or validity of any data transfers. Customers should back up all the data which are stored in their computers before they are sent/released to Reliable Technology Services for any service, see Data Backup .

Data Backup

Reliable Technology Services does not assume any liability for your data. We do, however, offer data backup service at our hourly rates.

User Responsibility: It is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. Reliable Technology Services shall not be responsible under any circumstance for any loss or corruption of data and/or software.

BACKUP YOUR SOFTWARE AND DATA: IT IS YOUR RESPONSIBILITY TO BACK UP ALL SOFTWARE AND DATA THAT IS STORED ON YOUR COMPUTER'S HARD DISK DRIVE(S) AND/OR ON ANY OTHER STORAGE DEVICES YOU MAY HAVE PRIOR TO THE ARRIVAL OF THE RELIABLE TECHNOLOGY SERVICES TECHNICIAN TO YOUR HOME OR BUSINESS. RELIABLE TECHNOLOGY SERVICES SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY SOFTWARE, DATA OR FILES.

Computer Repair

TERMS AND CONDITIONS

You have requested service from Reliable Technology Services, hereafter referred to as “RELIABLE TECHNOLOGY SERVICES”. Reliable Technology Services will diagnose and service your computer for a fee as described in Paragraph 3 below.

1. Service and Diagnostic Fee
Reliable Technology Services will perform all necessary services reasonably necessary to properly complete the repair of your computer or system.

2. Payment
Once service is complete, your payment for the actual costs incurred and the final sum owed, is due upon completion. Should it be determined in the course of the performance of diagnostics that the problems on your computer are hardware based, Reliable Technology Services will notify you of same and you may take or send the hardware to a repair station of your choice or to Reliable Technology Services, for service on the hardware; diagnostic fees may still be applicable. No adequate estimate of that expense can be determined without actually testing the hardware.

3. Transfer or Installation Services
Unless otherwise agreed, Reliable Technology Services is not liable for and you agree to hold Reliable Technology Services, the owner, and associates harmless from any and all damages, costs, and expenses incurred as the result of any defect or damage to any software or data residing or recorded in your computer, whether incurred during the course of RTS services or otherwise. If service involves transferring information or installing software, you represent that you have the legal right to copy the information, to use the software and agree to the terms of the software license, and you authorize Reliable Technology Services to transfer the information and accept such terms on your behalf in performing the service.

3. Warranty
In servicing your computer, Reliable Technology Services warrants that service will be performed in a professional and timely manner. All services are warranted for a period of 7 days at the discretion of Reliable Technology Services. There is NO warranty for removal of viruses, spyware, adware or mailware; if they are the cause of a repeat effort, you will be charged again for that service.

THIS WARRANTY AND REMEDY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, WITH RESPECT TO ANY AND ALL SERVICES PERFORMED FOR YOU BY RTS TECHNOLOGY GROUP. RTS TECHNOLOGY GROUP SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES WITH RESPECT TO SUCH ITEMS, INCLUDING,WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHETHER EXPRESS OR IMPLIED. IF RTS TECHNOLOGY GROUP CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS LIMITED WARRANTY ONLY.

4. Limitation of Liability
IF ANY DAMAGE SHOULD OCCUR WHILE YOUR COMPUTER OR SYSTEMS ARE BEING SERVICED, RTS TECHNOLOGY GROUP HAS NO LIABILITY FOR THE COST OF REPAIR OF THE AFFECTED COMPUTER. RTS TECHNOLOGY GROUP ENTIRE LIABILITY TO YOU FOR DAMAGES ARISING FROM ANY CAUSE WHATSOEVER WITH RESPECT TO THE SERVICE OF YOUR COMPUTER, WHETHER DUE TO RTS TECHNOLOGY GROUP ERROR OR NEGLIGENCE OR TO ANY OTHER REASON, IS LIMITED TO THE AMOUNTS THAT YOU PAY RTS TECHNOLOGY GROUP FOR SUCH SERVICE. RTS TECHNOLOGY GROUP HAS NO LIABILITY WHATSOEVER FOR INDIRECT, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF USE, LOST PROFITS OR REVENUE, OR ANY OTHER DAMAGES WHATSOEVER NOT OTHERWISE EXPRESSLY PERMITTED UNDER THIS AGREEMENT. RTS TECHNOLOGY GROUP EXPRESSLY HAS NO LIABILITY FOR LOSS OF OR DAMAGE TO DATA OR SOFTWARE APPLICATIONS WHILE PERFORMING SERVICE. YOUR ONLY REMEDY UNDER THE REPAIR TERMS AND CONDITIONS IS TO SEEK RECOVERY OF DAMAGES AGAINST RTS TECHNOLOGY GROUP IN AN AMOUNT NOT TO EXCEED WHAT YOU PAID RTS TECHNOLOGY GROUP FOR THE SERVICE.

5. Data Protection
You agree and understand that it is your (the customer's) responsibility to maintain copies of all important data on your computer, and to obtain such copies prior to authorizing RTS Technology Group to commence its services for you.

This agreement shall be construed under the laws of the Commonwealth of California. In the event any dispute arises under this agreement or in any manner concerning the subject matter thereof, the parties agree that any such dispute shall be subject to binding arbitration only, and the parties expressly waive any and all rights they may have to otherwise proceed with such dispute resolution in a court of law. Any and all binding arbitration proceedings shall be commenced in Los Angeles County, California. Each party shall bear its own costs and expenses of such proceedings, including any and all resulting attorney fees; provided, however, that the prevailing party in such proceedings may have the right to recover attorney fees against the opposing party if such fees are otherwise recoverable in disputes of that type under the laws of the Commonwealth of California. This paragraph is intended to be and shall be construed as a forum selection clause, and the parties agree to bound hereto.

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Data Recovery

Terms and Conditions

Services Provided:
Customer engages RTS Technology Group and/or its partners or subcontractors to inspect, evaluate, and identify the problem (if not already identified); and/or retrieve, or minimize the damage to, the equipment/data/media; and/or provide other services as may be requested by Customer from time to time.

Independent Contractor:
RTS Technology Group states and affirms to Customer that it is an independent contractor. It shall have the direction and control of its employees in the provision of services to Customer. Nothing contained in this Agreement shall be construed so as to create a partnership between the Parties or to authorize either Party to act as a general agent of the other Party. Neither Party shall have any authority to make contracts, commitments, statements or representations on behalf of the other Party, except as set forth in this Agreement.

Compensation:
RTS Technology Group offers FREE Shipping by FedEx to our California, Long Beach location. If data is recovered and customer agrees to pay for recovery services, return shipping will be cover by RTS Technology Group as well. Should customer decline recovery services, customer agrees to pay return shipping costs, unless otherwise agreed to in advance by RTS Technology Group, all such sums are due and payable in advance, by cash, check, bank money order, or credit card.

Limitation of Liability:
Customer acknowledges that the equipment/data/media may be damaged prior to RTS Technology Group's receipt, and Customer further acknowledges that the efforts of RTS Technology Group to complete the services may result in the destruction of or further damage to the equipment/data/media. RTS Technology Group regrets that it will not assume responsibility for additional damage that may occur to the Customer's equipment/data/media during RTS Technology Group's efforts to complete the services. In no event will RTS Technology Group be liable for any indirect damages whatsoever. RTS Technology Group will not be held liable for any damages due to any virus, worm, Trojan horse, etc. The total liability of RTS Technology Group to Customer under this Agreement shall in no event exceed the total sums paid by Customer to RTS Technology Group.

Confidentiality:
RTS Technology Group agrees, on its own behalf and on behalf of any agents it utilizes to perform RTS Technology Group's responsibilities under this Agreement, that the materials and information which Customer provides to RTS Technology Group or to which RTS Technology Group gains access in the course of performing its responsibilities hereunder including, but not limited to, materials and information relating to software, hardware, technical and systems profiles, documents, records, programs, systems, data, disks, ideas, concepts, theories, designs, approaches, improvements, techniques, methodologies, methods, processes, formulae, procedures, ledgers, files, communications, technical requirements, names, addresses and other identifiers of individuals and business entities, financial information, insurance, and other know-how or information relating to Customer (collectively "Customer Information"), as between the Parties, are the property of Customer, and shall be used and viewed by RTS Technology Group only within the scope of its rights and responsibilities under this Agreement, and shall not be otherwise disclosed to third parties by RTS Technology Group or any of its agents without Customer's prior written approval. The confidentiality obligations set forth in this Section shall not apply to information and materials: (1) that are or subsequently become publicly available without RTS Technology Group's breach of any duties it owes to Customer or the breach of any confidentiality obligations of any of RTS Technology Group's agents or affiliates which are owed to Customer; (2) was know to RTS Technology Group prior to Customer's disclosure to RTS Technology Group, other than any information or materials obtained from any of RTS Technology Group's agents or affiliates which are either subject to confidentiality obligations in favor of Customer from such agents or affiliates of RTS Technology Group or fail to fall with the exception categories (1), (2), (3), of (4) described herein; (3) become know to RTS Technology Group from a source other than Customer, other than by the breach of an obligation of confidentiality owed to Customer; or (4) is independently developed by RTS Technology Group without reference to or use of Customer Information.

RTS Technology Group agrees to use Customer Information only to provide services hereunder and not to use such information for any other purpose.

RTS Technology Group agrees to implement and maintain reasonable and customary security measures to safeguard Customer Information. Such measures shall include, but not be limited to, requiring employees who will have access to such information to agree to the confidentiality requirements of this Section.

Business entities, government entities and organizations whose data is successfully recovered by RTS Technology Group provide RTS Technology Group the right to use for promotional purposes their respective copyright protected logos and/or names. If any such business entity, government entity or organization does not wish to allow RTS Technology Group use their respective copyright protected logo and/or name for promotional purposes, RTS Technology Group will remove the copyright protected logo and/or name immediately upon request.

Parties acknowledge and agree that it may be necessary for Customer to share Customer Information with RTS Technology Group in order for RTS Technology Group to meet its obligations under this Agreement. With respect to the sharing, use, and protection of Customer Information, RTS Technology Group agrees to the following:

To hold in strict confidence Customer Information obtained from Customer during this Agreement. Not to disclose Customer Information, in any form or medium, to any affiliated or non-affiliated person, firm or corporation except as necessary to perform services under this Agreement or as may be required by law. To the extent that RTS Technology Group contracts with a third party that obtains Customer Information in order to provide services under this Agreement, RTS Technology Group agrees to obtain contractual confidentiality protections to require the third party to hold Customer Information in strict confidence and not disclose it to any person unless required by law. RTS Technology Group agrees to return all Customer Information to Customer either upon request or termination of this Agreement. RTS Technology Group agrees to comply with applicable privacy laws and regulations including, but not limited to, the Gramm-Leach-Bliley Act, Public Law 106-102 (1999) as set forth in 15 U.S.C.A. § 6801, as amended to comply with applicable changes in such laws and regulations as these occur and become effective.

Miscellaneous Provisions:
Customer warrants to RTS Technology Group that it is the owner of, and/or has the right to be in possession of, all equipment/data/media furnished to RTS; and Customer will defend, at its expense, indemnify, and hold RTS harmless against any damages or expenses that may occur (including reasonable attorneys' fees), and pay any cost, damages, or attorneys' fees awarded against RTS resulting from Customer's breach of this section.

This Agreement is intended by the Parties to be the final expression of their agreement, and it constitutes the full and entire understanding between the Parties with respect to the subject hereof. This Agreement may be amended only by a writing signed by the Parties.

The construction, interpretation and enforcement of this Agreement shall be governed by the substantive contract law of the State of California without regards to its conflict of law provisions.

Should any part, term, or provision of this Agreement be declared invalid, void, or unenforceable, all remaining parts, terms, and provisions hereof shall remain in full force and effect and shall no way be invalidated, impaired, or affected thereby.

NO WARRANTIES; DISCLAIMER OF ALL WARRANTIES:
RTS TECHNOLOGY GROUP MAKES AND CUSTOMER RECEIVES NO WARRANTIES OR CONDITIONS FOR ANY GOOD OR SERVICE, EXPRESS, IMPLIED, STATUTORY, OR IN ANY COMMUNICATION WITH CUSTOMER, AND RTS TECHNOLOGY GROUP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ARISING FROM USAGE OF TRADE OR COURSE OF DEALING OR PERFORMANCE.

Products, Warranties, Condition of Sales and RMA Policy...

RTS Store

1. Products shipped by RTS Technology Group come with a limited one-year warranty. RTS Technology Group warrants these products to be free from defects in material and workmanship under normal use and service for the first 30 days from the date of shipment. After the 30 day period expires, refer to your manufacture's warranty. RTS Technology Group makes no warranty as to the merchantability, fitness or application of the products. RTS Technology Group can process your manufacturer warranty repair or exchange for $95.00 fee. This charge includes pickup and delivery of equipment. Additional fees may apply for larger items and shipping charges if applicable. (Applies to the RTS Store Only).

2. The DOA period is 15 days from date of invoice. Items returned for DOA must be in original package with all accessories and supporting documentation.

3. All claims for shortage or shipment errors must be made within 3 days upon receipt of the merchandise. Recipient must report to freight carrier immediately when damaged boxes are received. Risk of loss passes to purchaser upon shipment of product from RTS Technology Group's facility.

4. Customer must contact RTS Technology Group for a Return Merchandise Authorization number (RMA) to return any item. All returns must include a copy of the packing slip as "Proof of Purchase" which includes the serial number of the item.

5. Items returned for refund must be in the original package with all accessories, all supporting documentation and in resellable condition. Improper packaging may void the warranty.

6. RTS Technology Group may, at its sole discretion, exchange products or portions of a product. Any exchange will be made in accordance with RTS Technology Group's exchange policies in effect on the date of the exchange.

7. A minimum restocking fee of 15% will be charged on All Goods Returned for Credit. No requests for refunds are accepted after 7 days. ABSOLUTELY NO RETURNS ARE ACCEPTED FOR SPECIAL ORDERS.

8. All credit, refund, exchange and fees will be assessed at the discretion of the RTS Technology Group once the items are received and inspected. Do not apply the balance of your subsequent order(s); it will result in a credit hold.

9. A $26.00 fee will be charged for all returned checks.

10. In the event of a dispute, the venue for litigation will be in Los Angeles County, California.

11. Limitation of Liability. Any liability for consequential and incidental damages is expressly disclaimed. RTS Technology Group's liability in all events is limited to, and shall not exceed, the purchase price paid.

12. In the event of default, the prevailing party in the legal action is entitled to recover attorney fees and court costs incurred in litigation of this matter.

13. Motherboards. In most instances, we encourage you to send motherboards directly back to manufacturer to expedite processing. For motherboards that cannot be shipped directly to the manufacturer, the following apply: There are no returns for credit. After we identify the problem, a replacement will be supplied.

14.Good Used & Refurbished items. The item is sold 'as is' and there is no warranty unless otherwise stated in the invoice.

CPU and Memory Products

1. No credit for CPU and Memory Products. Replacement only.

2. CPU, bulk pack or OEM: DOA period is 15 days. Warranty period is 90 days.

3. CPU, retail pack: DOA period is 15 days. Afterwards direct your RMA to manufacturer.

4. Memory, major brand. There are no returns for credit. Warranty is 3 years.

5. Memory, OEM memory. There are no returns for credit. Warranty is 1 year.

5. Sales persons are not authorized or trained to handle RMA matters.

7. Any order or shipping discrepancies must be reported on the same day of receipt of products.

7. Any physical damage to returned products voids the warranty.

8. Customer must contact RTS Technology Group for a Return Merchandise Authorization number (RMA) to return any item. All returns must include a copy of the packing slip as "Proof of Purchase".

Inkjet Printers and Scanners

1. Warranty service is provided by the manufacturer and the warranty period is 90 days.

2. Refer to the manufacturer’s warranty and send directly to the manufacturer to expedite processing.

Service Rates and Fees

At RTS Technology Group, we are always working hard to give you the best service for the best price. When you look at the bottom line, we want you to smile with confidence. Our prices are the best in the industry!

Website Maintenance & Design

It is our prime objective to offer incomparable levels of service. Your website will grow and develop as your company does. Technology changes and changes in your service offerings, corporate image and marketing strategies mean that you will wish to update your website on a regular basis. RTS Technology Group aims to establish strong ongoing relationships with all of our clients, we therefore offer a number of maintenance solutions designed to suit your individual company requirements.

Quality Assurance

With over 20 years combined experience in web-based activities, RTS Technology Group has been committed to the quality of its professional services since its formation. Providing a quality service has always been a keystone in our company policy. This commitment applies to all work undertaken. Our objective is to apply our professional skill and care in a consistent and demonstrable way, contributing to the fulfillment of the needs of all those concerned with our projects.

Our strategy for achieving this quality service is to:

• Define and clarify our brief.
• Apply our expertise in designing a smooth information flow and incorporating design elements that will best satisfy the basic requirements of our esteemed clients.
• Constantly communicate and exchange progress details with our clients to ensure that the website is in line with the corporate image of the company.
• Instigate a quality plan
• Provide management that is committed to maintaining the quality of both our service and our product and ensuring that our input into the project will be carried out to the requirements of time, cost and quality and to fulfill the client's objectives.
• Carry out the above in a clear and demonstrable way.
  RTS Technology Group's commitment to value driven website designing also ensures that we seek innovative design solutions with consideration to time, cost and quality. In these ways we at RTS Technology Group are striving to maintain excellence in providing our clients with comprehensive, effective and creative consultancy service to enable them to achieve their objectives.